A problem-based approach to the advancement of heuristics for socio-technical evaluation

With ubiquitous, mobile computing, health care systems, and smart factories, socio-technical phenomena continue to emerge that challenge traditional design and evaluation methods. We perceive such phenomena as the intertwinement of technical artifacts and social practices. Previous work shows that there is no sufficient method to evaluate the quality of this socio-technical intertwinement. Hence, our goal was to develop socio-technical...