Telephone nurses' perceived stress, self‐efficacy and empathy in their work with frequent callers

To examine telephone nurses' perceived stress, self-efficacy and empathy in their work with answering calls from frequent callers.The study is a quantitative questionnaire survey study with a comparative design.Telephone nurses (N = 199) answered a survey containing three instruments: Perceived Stress Scale, General Self-Efficacy Scale and Jefferson's Scale of Empathy. Correlation analysis, multiple regression analysis and analysis of variance...