We are more tolerant than I: self-construal and consumer responses toward deceptive advertising

Published on Aug 19, 2021in Marketing Letters2.8
· DOI :10.1007/S11002-021-09593-5
Sohyun Bae (NCKU: National Cheng Kung University), Xiaoyan Liu2
Estimated H-index: 2
(SWUFE: Southwestern University of Finance and Economics),
Sharon Ng10
Estimated H-index: 10
(NTU: Nanyang Technological University)
Source
Abstract
Deceptive advertising, or advertising that intends to mislead consumers by false claims or incomplete disclosure, is ubiquitous in the marketplace. Though prior research has shown that consumers generally view companies’ deceptive communication as unethical and react to it negatively, anecdotal evidence suggests that some consumers are more accepting of such misleading tactics than others. Delving deeper into this phenomenon, this research examines the role of self-construal on consumers’ responses toward deceptive advertising. Three studies provide converging evidence that interdependent (vs. independent) consumers are more tolerant of deceptive advertising, which is mediated by their attribution styles. Moreover, we further demonstrate the self-construal effect on lie acceptability decreases as the firm becomes smaller, when it is easier for consumers to pinpoint who should be responsible for the misconduct and thus are more likely to make internal attribution.
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