Investigation of different communication strategies for a delivery robot: the positive effects of humanlike communication styles

This paper addresses how robots should communicate with humans so that the interaction is successful and satisfying for the user. Specifically, within the present study, nine different communication strategies were examined for a service robot that provides transportation of goods by semi-automated following. The communication style (humanlike friendly, humanlike professional, machinelike) and modality (auditive male, auditive female, visual) of...