What determines patient loyalty in health services? An analysis to assist service quality management
Volume: 33, Issue: 11-12, Pages: 1403 - 1421
Published: Aug 9, 2021
Abstract
Changes in the global scenario of healthcare segment have influenced the organizational dynamics. The patients have more options of service providers, and regulatory agencies have demanded the maximization of service quality, improvement of performance indexes, and expansion of service offerings. The purpose of this study is to identify which variables affect client loyalty in relation to the services provided by medicals and dentals clinics,...
Paper Details
Title
What determines patient loyalty in health services? An analysis to assist service quality management
Published Date
Aug 9, 2021
Volume
33
Issue
11-12
Pages
1403 - 1421
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History