Marketing

Engineering

Aerospace engineering

Service (business)

Automotive industry

Originality

Computer science

Business model

Business

Qualitative research

Systematic review

Mechanical engineering

Process management

Political science

Value (mathematics)

Work (physics)

Sociology

MEDLINE

Knowledge management

Machine learning

Social science

Journal of service management

Purpose Following the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of research and to identify directions for future work. Specifically, this study details implications for service theory and practice. Design/methodology/approach Systematic selection and analysis of 279 papers from the existing literature, published between 1996 and 2020. Findings The literature review identified four key themes: business models, drivers and barriers, customer behavior, and vehicle balancing. Practical implications For managers, the study illuminates the importance of collaboration among stakeholders within the automotive sector for purposes of widening their customer base and maximizing utilization and profits. For policy makers, their important role in supporting carsharing take-off is highlighted with emphasis on balancing support rendered to different mobility services to promote mutual success. Originality/value This is the first systematic multi-disciplinary literature review of carsharing. It integrates insights from transportation, environmental, and business studies, identifying gaps in the existing research and specifically suggesting implications for service research.

Carsharing: a systematic literature review and research agenda