Service Research Priorities: Designing Sustainable Service Ecosystems
Abstract
This article utilizes input from service scholars, practitioners, reviews of published literature, and influential policy documents to identify service research priorities that push the boundaries of extant research. In a companion piece, we focused on four service research priorities related to managing and delivering service in turbulent times. Further, we identified a set of stakeholder-wants from the literature and included research...
Paper Details
Title
Service Research Priorities: Designing Sustainable Service Ecosystems
Published Date
Sep 5, 2021
Journal
Volume
24
Issue
4
Pages
462 - 479
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Notes
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