Microfoundations of dynamic design capabilities: An empirical analysis of “excellent” Italian design firms

This article investigates how managers of firms awarded for their design excellence build organizational‐level design‐related dynamic capabilities by selecting designers with specific individual capabilities and managing how and the extent to which users of the firms’ products are actively involved in design activities. The following two types of dynamic capabilities were studied: user‐centered design (UCD) and meaning innovation (MI). Data from...