Smart product service system hierarchical model in banking industry under uncertainties

Volume: 240, Pages: 108244 - 108244
Published: Oct 1, 2021
Abstract
This study adopts the diffusion of innovation theory as to develop the smart product service system model in banking industry due to prior studies are lacking in identifying the attributes. The smart product service system functions are bearing high uncertainty and system complexity; hence, the hybrid method of fuzzy Delphi method and fuzzy decision-making trial and evaluation laboratory to construct a valid hierarchical model and identified the...
Paper Details
Title
Smart product service system hierarchical model in banking industry under uncertainties
Published Date
Oct 1, 2021
Volume
240
Pages
108244 - 108244
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