Professionals’ interpersonal communications style: does it matter in building client psychological comfort?
Abstract
Purpose The inherent characteristics of professional services (i.e. high in credence properties, customized and featuring information asymmetry) often cause difficulties for clients to confidently evaluate technical outcomes before, during or even after service delivery. This results in considerable client psychological discomfort. This study aims to blend a revised social interaction model and uncertainty reduction theory to investigate the...
Paper Details
Title
Professionals’ interpersonal communications style: does it matter in building client psychological comfort?
Published Date
Sep 24, 2021
Volume
36
Issue
3
Pages
379 - 397
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Notes
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