Customizing Primary Care Delivery Using E‐Visits

Technologies that enable “e‐visits”—remote interactions between patients and physicians—are touted as a way to improve and expand primary care. We study a setting in which a physician can divert some of the patient demand away from the office visits and into the e‐visits, which utilize less of the physician's service capacity while maintaining an appropriate quality of care. We explicitly model a distinguishing feature of primary care settings:...