Transformative hospitality services: A conceptualization and development of organizational dimensions
Abstract
The hospitality industry increasingly adopted well-being practices. However, academic literature has neglected to understand how hospitality organizations design services to improve well-being for customers, employees, communities, and societal and environmental well-being. This paper develops a novel concept, Transformative Hospitality Services (THS), which emanates from an ecosystem view and considers hospitality services as holding the...
Paper Details
Title
Transformative hospitality services: A conceptualization and development of organizational dimensions
Published Date
Sep 1, 2021
Journal
Volume
134
Pages
171 - 183
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