Decent work and tourism workers in the age of intelligent automation and digital surveillance
Abstract
Technology is shifting not only how the tourism industry is run but also the nature of work, working conditions and management control. This article examines the potential implications of technology-driven transformations on lower-paid lower-skilled tourism workers. With tourism expected to be the sector most affected by intelligent automation, greater attention needs to be given to the variegated impact on the workforce. Drawing on the concepts...
Paper Details
Title
Decent work and tourism workers in the age of intelligent automation and digital surveillance
Published Date
May 27, 2021
Volume
30
Issue
12
Pages
2860 - 2877
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