Determinants and consequences of service experience toward small retailer platform business model: Stimulus–organism–response perspective
Volume: 62, Pages: 102631 - 102631
Published: Sep 1, 2021
Abstract
This study attempts to understand the determinants and consequences of service experience toward retailers’ digital transformation by comparing empirical results from entrepreneurs and consumers. For entrepreneurs, the critical antecedents of service experience include entertainment, tangibility, reliability, and empathy. For customers, the critical antecedents include entertainment, interactivity, tangibility, and empathy. Meanwhile, regarding...
Paper Details
Title
Determinants and consequences of service experience toward small retailer platform business model: Stimulus–organism–response perspective
Published Date
Sep 1, 2021
Volume
62
Pages
102631 - 102631
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History