Online Third Places: Supporting Well-Being Through Identifying and Managing Unintended Consequences
Abstract
Unintended consequences of service are important yet infrequently examined in transformative service research. This research examines an online service community that transformed into an online third place, with consumers socializing and forming lasting relationships. Using practice-informed theory-building and an abductive reasoning approach, findings are presented from both manual and automated coding of three qualitative data sets that form...
Paper Details
Title
Online Third Places: Supporting Well-Being Through Identifying and Managing Unintended Consequences
Published Date
Jun 1, 2021
Journal
Volume
25
Issue
1
Pages
108 - 125
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History