When do you trust AI? The effect of number presentation detail on consumer trust and acceptance of AI recommendations

Volume: 38, Issue: 7, Pages: 1140 - 1155
Published: May 8, 2021
Abstract
When do consumers trust artificial intelligence (AI)? With the rapid adoption of AI technology in the field of marketing, it is crucial to understand how consumer adoption of the information generated by AI can be improved. This study explores a novel relationship between number presentation details associated with AI and consumers' behavioral and evaluative responses toward AI. We theorized that consumer trust would mediate the preciseness...
Paper Details
Title
When do you trust AI? The effect of number presentation detail on consumer trust and acceptance of AI recommendations
Published Date
May 8, 2021
Volume
38
Issue
7
Pages
1140 - 1155
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