Achieving employee support during the COVID-19 pandemic – the role of relational and informational crisis communication in Austrian organizations

Volume: 25, Issue: 3, Pages: 233 - 255
Published: May 21, 2021
Abstract
Purpose Based on social exchange theory, the study examines the influence of informational and relational internal communication on cognitive and affective responses and job engagement during organizational crises caused by the COVID-19 pandemic. Design/methodology/approach Data were collected by means of an online survey among people working in organizations with a minimum of 10 employees ( N = 1,033) and analyzed using structural equation...
Paper Details
Title
Achieving employee support during the COVID-19 pandemic – the role of relational and informational crisis communication in Austrian organizations
Published Date
May 21, 2021
Volume
25
Issue
3
Pages
233 - 255
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