What to expect from opening up ‘black boxes’? Comparing perceptions of justice between human and automated agents
Abstract
Advances in artificial intelligence contribute to increasing automation of decisions. In a healthcare-scheduling context, this study compares effects of decision agents and explanations for decisions on decision-recipients’ perceptions of justice. In a 2 (decision agent: automated vs. human) × 3 (explanation: no explanation vs. equality-explanation vs. equity-explanation) between-subjects online study, 209 healthcare professionals were asked to...
Paper Details
Title
What to expect from opening up ‘black boxes’? Comparing perceptions of justice between human and automated agents
Published Date
Sep 1, 2021
Journal
Volume
122
Pages
106837 - 106837
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