A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)
Volume: 12, Issue: 1, Pages: 1 - 12
Published: Apr 28, 2021
Abstract
Many organizations measure and assess organizational performance as a strategy to improve competitiveness globally, the Malcolm Baldrige National Quality Award (MBNQA) is a prestigious award regarding quality management created in the USA. This paper reviews 50 journals on MBNQA from various countries and found that about 48% of researchers use the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) approach to measure organizational...
Paper Details
Title
A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)
Published Date
Apr 28, 2021
Volume
12
Issue
1
Pages
1 - 12
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