Customer Work Practices and the Productive Third Place
Abstract
Third places—communal or socializing places such as coffee shops—are confronted with a rising customer segment: customers who use them for work. Prior research is divided on this trend: customer-workers are seen either as a source of added value or a major threat to third places. Relying on a multimethod, qualitative study, we investigate the strategic implications of the rise of customer-workers in third places. We extend prior research by...
Paper Details
Title
Customer Work Practices and the Productive Third Place
Published Date
May 13, 2021
Journal
Volume
24
Issue
4
Pages
563 - 581
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Notes
History