Customer Work Practices and the Productive Third Place

Volume: 24, Issue: 4, Pages: 563 - 581
Published: May 13, 2021
Abstract
Third places—communal or socializing places such as coffee shops—are confronted with a rising customer segment: customers who use them for work. Prior research is divided on this trend: customer-workers are seen either as a source of added value or a major threat to third places. Relying on a multimethod, qualitative study, we investigate the strategic implications of the rise of customer-workers in third places. We extend prior research by...
Paper Details
Title
Customer Work Practices and the Productive Third Place
Published Date
May 13, 2021
Volume
24
Issue
4
Pages
563 - 581
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.