Please and no, thank you: politeness norms alter compliance more when refusing than when making or acquiescing to a request.

Volume: 162, Issue: 4, Pages: 471 - 484
Published: May 6, 2021
Abstract
Research indicates that using polite words does not enhance compliance. However, this work focuses on requests, not responses, which also are compliance-relevant behaviors that might depend on politeness. In 12 experiments (4 preregistered), we examined the role of politeness in compliance by manipulating the politeness of people's requests and responses. Polite requests increased compliance relative to what people wanted to do, d = .95. Adding...
Paper Details
Title
Please and no, thank you: politeness norms alter compliance more when refusing than when making or acquiescing to a request.
Published Date
May 6, 2021
Volume
162
Issue
4
Pages
471 - 484
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