The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction
Abstract
As various types of robots increasingly influence consumers’ service experiences, companies need to consider how to be competitive in this new artificial intelligence and service automation business environment. However, only limited studies have investigated the factors involved in consumer behaviors toward robot restaurant visitors and their impacts. This study integrates trust, the perceived risk, and satisfaction with the well-known...
Paper Details
Title
The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction
Published Date
Apr 15, 2021
Journal
Volume
13
Issue
8
Pages
4431 - 4431
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