Incorporating Service Design for Industry 4.0: A Scientometric Review for Green and Digital Transformation Driven by Service Design

Borne the potentials on optimizing organizational resources and service delivery process to improving the overall customer experience, service design has become an important means of digital transformation by promoting consumption upgrading and business model transformation. Along with digital technology, the main driver of industry 4.0, service design can be able to affect every aspect of the product life cycle, so that the production,...