A quantitative analysis of satisfaction on Airbnb from UX perspectives: The comparison between the United States and Hong Kong
Published: Jan 4, 2021
Abstract
Given that the concept of sharing economy is one of the widely-employed economic models in our society, users' satisfaction in sharing services is one of the important academic and industrial research topics for the success of such services. This study collects users' online reviews with ratings from Airbnb, one of the representative sharing services, and investigates effects of the following three components of user experience: users' perceived...
Paper Details
Title
A quantitative analysis of satisfaction on Airbnb from UX perspectives: The comparison between the United States and Hong Kong
Published Date
Jan 4, 2021
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