Hands-off? Lessons from high-touch professionals about going virtual
Abstract
The COVID-19 crisis has fundamentally changed how many businesses operate and connect with their customers. Previously unheard-of government restrictions and sheltering-in-place requirements forced most professional services to transition to remote delivery methods (e.g., email, telephone, video consults, Shopify store fronts). Providers of low-touch services (e.g., lawyers, accountants), naturally lent themselves to remote delivery; however,...
Paper Details
Title
Hands-off? Lessons from high-touch professionals about going virtual
Published Date
May 1, 2022
Journal
Volume
65
Issue
3
Pages
303 - 313
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History