How luxury restaurants will enhance the concept of guest delight
Volume: 5, Issue: 2, Pages: 311 - 330
Published: Feb 8, 2021
Abstract
Purpose The objective of this study is to investigate the effect of service excellence and guest delight on guest affective commitment to luxury restaurants, more specifically, the mediating effect of guest delight in the relationship between service excellence and guest affective commitment. Design/methodology/approach Data were collected from 270 guests with a response rate of 67.5%. SmartPLS software was used for data analysis. Findings The...
Paper Details
Title
How luxury restaurants will enhance the concept of guest delight
Published Date
Feb 8, 2021
Volume
5
Issue
2
Pages
311 - 330
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Notes
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