The influences of abusive supervision on job satisfaction and mental health: the path through emotional labor

Purpose The purpose of the study is to empirically test and explore the influences of abusive supervision on subordinates' job satisfaction and mental health. Specifically, the authors focus on the mediation effects of emotional labor and compare the discrepancies between surface acting and deep acting. Design/methodology/approach Time-lagged data were obtained from 239 employees in the hospitality industry in Taiwan. The hypothesized model was...