Predictors of Psychological Well-Being among Call Center Agents

The emergence of the business process outsourcing (BPO) industry introduced such drastic changes. Its demands have brought significant changes to the Philippines’ work scene. Despite the good impact of the BPO industry in The Philippines, there are certain problems in the industry such as high attrition rate, work-life balance conflicts, lifestyle diseases, and others that need to be dealt with. As such, the study attempted to investigate the...