Customer churn prediction system: a machine learning approach
Abstract
The customer churn prediction (CCP) is one of the challenging problems in the telecom industry. With the advancement in the field of machine learning and artificial intelligence, the possibilities to predict customer churn has increased significantly. Our proposed methodology, consists of six phases. In the first two phases, data pre-processing and feature analysis is performed. In the third phase, feature selection is taken into consideration...
Paper Details
Title
Customer churn prediction system: a machine learning approach
Published Date
Feb 14, 2021
Journal
Volume
104
Issue
2
Pages
271 - 294
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