Expert vs. Peer: The Role of Situational Characteristics in Electronic Networks of Practice

Individuals turn to online forums sponsored by Electronic Networks of Practice (ENPs) to acquire information on a range of topics; yet, quality and relevancy of such information can vary greatly. To assist information seekers, many ENP forums incorporate contextual cues that provide signals originating from both expert and lay forum users about the quality of solutions. While extant research has explored how these cue sources influence...