doi.org/10.1016/j.ijhm.2021.102871

The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective

Angelo Bonfanti

,

,

Georgia Yfantidou

International Journal of Hospitality Management8.30

Volume: 94, Pages: 102871 - 102871

Published: Feb 7, 2021

Paper Fields

Paper Details

Title

The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective

DOI

doi.org/10.1016/j.ijhm.2021.102871

Published Date

Feb 7, 2021

Journal

International Journal of Hospitality Management

Volume

94

Pages

102871 - 102871

Notes

History