Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews
Volume: 38, Issue: 2, Pages: 539 - 560
Published: Feb 2, 2014
Abstract
This paper explores the effects of emotions embedded in a seller review on its perceived helpfulness to readers. Drawing on frameworks in literature on emotion and cognitive processing, we propose that over and above a well-known negativity bias, the...
Paper Details
Title
Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews
Published Date
Feb 2, 2014
Volume
38
Issue
2
Pages
539 - 560
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History