The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services
Abstract
Extant studies examining emotional labor and job satisfaction have generally been limited by examining only surface and deep acting. This study builds upon extant studies by introducing natural acting strategies and examines the moderating role of compensation. Based on structural equation modeling involving 326 frontline service employees across several service providers and industries in South Korea, this study showed that role clarity was...
Paper Details
Title
The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services
Published Date
Jan 25, 2021
Journal
Volume
15
Issue
1
Pages
77 - 102
Citation AnalysisPro
You’ll need to upgrade your plan to Pro
Looking to understand the true influence of a researcher’s work across journals & affiliations?
- Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
- Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.
Notes
History