Dynamics of convergence behaviour in social media crisis communication – a complexity perspective
Abstract
Purpose The purpose of this study is to investigate communication on Twitter during two unpredicted crises (the Manchester bombings and the Munich shooting) and one natural disaster (Hurricane Harvey). The study contributes to understanding the dynamics of convergence behaviour archetypes during crises. Design/methodology/approach The authors collected Twitter data and analysed approximately 7.5 million relevant cases. The communication was...
Paper Details
Title
Dynamics of convergence behaviour in social media crisis communication – a complexity perspective
Published Date
Jan 8, 2021
Volume
35
Issue
1
Pages
232 - 258
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