The Evolution of Chatbots in Tourism: A Systematic Literature Review

Pages: 3 - 16
Published: Jan 1, 2021
Abstract
In the last decade, Information and Communication Technologies have revolutionized the tourism and hospitality sector. One of the latest innovations shaping new dynamics and fostering a remarkable behavioral change in the interaction between the service provider and the tourist is the employment of increasingly sophisticated chatbots. This work analyzes the most recent systems presented in the literature (since 2016) investigated via 12 research...
Paper Details
Title
The Evolution of Chatbots in Tourism: A Systematic Literature Review
Published Date
Jan 1, 2021
Pages
3 - 16
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.