The Evolution of Chatbots in Tourism: A Systematic Literature Review
Abstract
In the last decade, Information and Communication Technologies have revolutionized the tourism and hospitality sector. One of the latest innovations shaping new dynamics and fostering a remarkable behavioral change in the interaction between the service provider and the tourist is the employment of increasingly sophisticated chatbots. This work analyzes the most recent systems presented in the literature (since 2016) investigated via 12 research...
Paper Details
Title
The Evolution of Chatbots in Tourism: A Systematic Literature Review
Published Date
Jan 1, 2021
Journal
Pages
3 - 16
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Notes
History