Responses to positive and negative feedback on organizational aspects of school quality: teachers’ and leaders’ views on a Swiss traffic light approach to school inspection

In social contexts, feedback by observers, participants, or recipients provides information on performance and products, thereby creating an opportunity to learn and improve. In education governance, many countries rely on school inspection by professional observers to convey feedback on organizational and pedagogical processes and outcomes. This article examines the reactions of teachers and leaders to a Swiss inspection approach that uses a...