What do hotel employees think about service robots? A qualitative study in Turkey

Volume: 37, Pages: 100775 - 100775
Published: Jan 1, 2021
Abstract
This study aims to determine Turkish hotel employees' perceptions towards service robots. Data were collected through 40 in-depth interviews with hotel employees from different departments. Data were analysed through thematic analysis. The results revealed that the word “robot” evoked negative emotions for hotel employees. While the hotel employees think that service robots may provide different benefits and advantages for employees and...
Paper Details
Title
What do hotel employees think about service robots? A qualitative study in Turkey
Published Date
Jan 1, 2021
Volume
37
Pages
100775 - 100775
Citation AnalysisPro
  • Scinapse’s Top 10 Citation Journals & Affiliations graph reveals the quality and authenticity of citations received by a paper.
  • Discover whether citations have been inflated due to self-citations, or if citations include institutional bias.