Generative mechanisms of workarounds, discontinuance and reframing: a study of negative disconfirmation with consumerised IT
Abstract
This study investigates the observed behavioural outcomes when users experience negative disconfirmation with consumerised IT artefacts with the aim to identify the generative mechanisms of these outcomes. We analyse blogposts, authored and published by tablet users, where they narrate their experience with an IT artefact. We employ grounded theory method techniques, and through the lens of Critical Realism and the application of abduction and...
Paper Details
Title
Generative mechanisms of workarounds, discontinuance and reframing: a study of negative disconfirmation with consumerised IT
Published Date
Nov 18, 2020
Journal
Volume
31
Issue
3
Pages
384 - 428
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