Engineering management

Business

Public sector

Service (business)

Knowledge management

Biology

Operating system

Software engineering

Engineering

Marketing

Political science

Landscaping

Set (abstract data type)

Implementation

Programming language

Data science

Desk

Computer science

Botany

Artificial Intelligence is a new set of technologies which has grasped the attention of many in society due to its potential. These technologies could also provide great benefits to public administrations when adopted. This paper acts as a first landscaping analysis to indicate, classify and understand current AI-implementations in public services. By conducting a desk research based on available documents describing AI projects, 85 AI applications in the public sector in selected European countries have been identified and reviewed. The preliminary analysis suggests that most AI initiatives are started with efficiency goals in mind, and they occur mainly in the general public service policy area. Findings of this preliminary landscape analysis set the basis for further more in depth research and recommendations for policy.

The use of AI in public services