The Effect of Operational Process Changes on Preoperative Patient Flow: Evidence from Field Research

We partnered with a leading US academic medical center to empirically examine the impact of operational process changes designed to improve preoperative flow of patients through the perioperative environment. We focus on the implementation of centralized decision‐making and the introduction of an information technology (IT)‐enabled intraoperative prompt, on efficiency, as measured by preoperative patient processing time. We analyze over 33,000...