A bibliometric investigation of service failure literature and a research agenda
Abstract
Purpose This paper aims to study the citations made in service failure literature and assesses the knowledge construction of this region of exploration to date. Design/methodology/approach The bibliometric investigation assesses 416 service failure articles in business associated research. Multidimensional scaling is used to uncover the scope of the scholarly impacts that have helped understand the nature of the service failure literature. The...
Paper Details
Title
A bibliometric investigation of service failure literature and a research agenda
Published Date
Oct 13, 2020
Volume
54
Issue
10
Pages
2575 - 2619
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