ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?
Abstract
• During Covid-19, people are more willing to visit a hotel/restaurant with robots. • People think that robots in hotels/restaurants can lower interpersonal interaction. • Reducing interpersonal interaction can lower perceived viral transmission. • Chinese are more likely to visit hotels/restaurants with robots than...
Paper Details
Title
ROBOTS COME to RESCUE: How to reduce perceived risk of infectious disease in Covid19-stricken consumers?
Published Date
May 1, 2021
Journal
Volume
88
Pages
103069 - 103069
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