Marketing

Ambidexterity

Supply chain risk management

Computer science

Risk analysis (engineering)

Business

Thermodynamics

Physics

Process management

Supply chain management

Supply chain

Industrial organization

Service management

Resilience (materials science)

Knowledge management

International Journal of Production Economics

Scholars and practitioners have recognized the importance of supply chain (SC) resilience. However, it remains unclear how to build SC resilience and whether SC resilience can enhance firm performance and bring values to customers. By analyzing data collected from 206 manufacturers in China, this study empirically examines how firms implement different information technology (IT) patterns (exploitative versus explorative) with SC partners to achieve supplier and customer resilience from information processing theory, and examines the performance implications of these two dimensions of SC resilience. In addition, this study also investigates how IT ambidexterity reconciles the paradox between IT exploitation and IT exploration in enhancing SC resilience. The results show that both supplier and customer resilience could improve SC performance. To achieve the two aspects of SC resilience, only explorative use of IT with suppliers and customers have significant effects. The results also show that the ambidextrous use of IT on the customer side takes effect. The exploitative and explorative use of IT complement each other to improve customer resilience. The findings of this study contribute to IT and SC resilience literature.

The impact of information technology usage on supply chain resilience and performance: An ambidexterous view