Understanding the mediator role of satisfaction in public transport: A cross-country analysis
Abstract
Many studies have analyzed the relationship between service quality, satisfaction and behavioral intentions or loyalty in the field of public transport. Yet despite growing interest, there is a lack of consensus regarding a number of aspects, e.g.: the difference between service quality and satisfaction, between behavioral intentions and loyalty, or the mediating effect of satisfaction between service quality and behavioral intentions. The main...
Paper Details
Title
Understanding the mediator role of satisfaction in public transport: A cross-country analysis
Published Date
Jan 1, 2021
Journal
Volume
100
Pages
129 - 149
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Notes
History