Employee Reactions to Preservice Tips and Compliments
Abstract
Preservice tips are becoming increasingly common in the marketplace (e.g., online food delivery, quick-service restaurants). While prior research has investigated how the practice of preservice tipping is perceived by customers, how preservice tipping impacts the perceptions and behaviors of employees remains unexplored. Does tipping early actually elicit better service? Through a series of four studies, our research compares the effectiveness...
Paper Details
Title
Employee Reactions to Preservice Tips and Compliments
Published Date
Sep 25, 2020
Journal
Pages
109467052096023 - 109467052096023
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