Service robots in the hospitality industry: The case of Henn-na hotel, Japan
Abstract
Services are changing at an impressive pace boosted by the technological advances felt in Robotics, Big Data, and Artificial Intelligence (AI) that have uncovered new research opportunities. Our objective is to contribute to the literature by exploring the pros and cons of the use of service robots in the hospitality industry and to practice, by presenting the architectural and technological characteristics of a fully automated plant based on a...
Paper Details
Title
Service robots in the hospitality industry: The case of Henn-na hotel, Japan
Published Date
Nov 1, 2020
Journal
Volume
63
Pages
101423 - 101423
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Notes
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