Containing COVID-19 through physical distancing: the impact of real-time crowding information

With the rise of COVID-19, decision support systems (DSS) increasingly display crowding information (CI) (e.g. how crowded a medical practice is) to encourage physical distancing when users select locations. Despite important implications for containing COVID-19, little is known about the causal effect of CI on user selection behaviour and how the immediacy of CI (e.g. “updated 2 minutes ago“) as well as users’ health anxiety further influence...