A Robust Systematic Approach for Ensuring Optimal Telecom Service Delivery

Ensuring a high degree of customer satisfaction is critical to the success of telecom companies in maintaining or increasing market share. Using churn prediction as an indicator of customer satisfaction, we present a robust system that allows telecom companies to gauge the perceived quality of service delivery. The system employs a novel approach known as the churn drift detection method (CDDM), which can effectively predict customer churn by...