Methodology for assessing the contribution of knowledge services during the new product development process to business performance

Knowledge intensive service (KIS) is a key resource for new product development (NPD) of a firm. As a KIS provider, public research organization plays a critical role in supporting the success of firms’ NPD process, thereby promoting national/regional/local economic growth. In this study, we examine the contribution of KISs at stages in an NPD process to firms’ performance considering the correlations between input variables. For the explicit...