Impacts of service robots on service quality
Abstract
With rapid advances in technologies, especially in artificial intelligence, smart sensors, big data analytics, and robotics, the service industry began introducing robots to perform a variety of functions. While the main purpose of deploying robots has been productivity improvement, the current COVID-19 pandemic has brought more urgent purpose, providing contactless service for social distancing. This study explores the service quality provided...
Paper Details
Title
Impacts of service robots on service quality
Published Date
Aug 7, 2020
Journal
Volume
14
Issue
3
Pages
439 - 459
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